At ahmadperfume.com, we aim to deliver your order safely, quickly, and in perfect condition. This page explains how shipping works, expected delivery times, and important conditions you should know before placing an order.
1. Order Processing Time
Once you place an order, we usually process it within 24 to 48 hours (excluding Sundays and public holidays).
During processing, we:
- Confirm your order
- Pack your products securely
- Hand it over to our delivery partner
If there is any issue with your order (out of stock, address issue, etc.), we will contact you before shipping.
2. Delivery Time
Delivery time depends on your location:
- Major cities: 2 to 4 working days
- Other areas: 3 to 7 working days
Delays can sometimes occur due to weather, courier delays, or public holidays, but we always try to deliver as fast as possible.
3. Shipping Charges
Shipping charges may vary depending on:
- Your location
- Order weight and size
- Promotional offers (if available)
Sometimes we offer free delivery on selected orders or promotions, which will be clearly mentioned at checkout.
4. Order Tracking
Once your order is dispatched, you may receive:
- Tracking number via SMS or email
- Courier details so you can follow your parcel
You can use this tracking number to check your delivery status anytime.
5. Delivery Attempts
Our courier partner will usually attempt delivery 1 to 2 times.
If the delivery is unsuccessful because:
- Wrong address
- Phone not reachable
- Customer not available
The parcel may be returned or delayed. Please make sure your contact details are correct.
6. Damaged or Missing Items
We carefully pack every order, but if you receive:
- Damaged product
- Wrong item
- Missing item
Please contact us within 24 hours of delivery with proof (photos/video). We will review and resolve the issue as quickly as possible.
7. Cash on Delivery (COD)
We offer Cash on Delivery in most areas. You can pay the courier when your parcel arrives at your doorstep.
Please make sure to keep the exact amount ready if possible.
8. Contact Us
If you have any questions about shipping or your order, feel free to contact us:
Phone: +92 303 5012148
Website: ahmadperfume.com