Effective Date: May 21, 2026
At Ahmad Perfume, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return or exchange if:
- The product received is damaged, leaked, defective, or incorrect
- The item is unused and in its original packaging
- The return request is made within 7 days of receiving the order
For hygiene and safety reasons, opened or used perfumes cannot be returned unless the product is defective or damaged.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or opened perfume bottles
- Products damaged after delivery
- Sale or discounted items
- Gift cards or promotional items
3. Damaged or Wrong Products
If you receive a damaged, leaked, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear photos/videos of the package and product
- Our support team will review the issue and arrange a replacement or refund if approved
4. Refund Process
Once your return is approved and received:
- Refunds are processed within 5–10 business days
- Refunds will be issued through:
- Bank transfer
- JazzCash / EasyPaisa
- Original payment method (if applicable)
Shipping charges are generally non-refundable unless the mistake was from our side.
5. Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrectly delivered
Exchange requests are subject to product availability.
6. Return Shipping
Customers may be responsible for return shipping charges unless:
- Wrong product was sent
- Product arrived damaged
- Item was defective upon delivery
7. Order Cancellation
Orders can be cancelled before shipment confirmation. Once the order has been dispatched, cancellation may not be possible.
8. Contact Information
For return or refund requests, contact us:
Website: ahmadperfume.com
Phone: +92 303 5012148